The ServiceNow Create Incident activity enables automated creation of incidents directly within ServiceNow. It connects to the ServiceNow instance and allows users to configure incident details such as caller, assignment group, description, category, impact, urgency, and priority. The configured information is automatically submitted to the ServiceNow incident table through the workflow. This streamlines incident creation, reduces manual effort, and ensures consistent and reliable IT service management processes.
Who should watch: IT operations and service management teams looking to automate incident creation in ServiceNow.
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Automatically creates incidents directly inside ServiceNow from a meta-flow.ai™ workflow.
Link the workflow to the target ServiceNow environment.
Set caller, assignment group, description, category, impact, urgency, and priority.
The configured incident is submitted directly to the ServiceNow incident table.
Every incident created this way follows the same configured structure.
Use this activity to trigger ServiceNow incidents automatically from any monitored process.
Connect core modules with deep neural loops to handle background updates, ticket routing, and instant administrative escalations.
Learn MoreSee how meta-flow.ai can transform your specific workflows. Schedule a 1-on-1 session with our product experts.
